Privacy Policy

Effective date: 29 June 2026

In plain terms: Karen AI is a paid tool that helps you draft consumer disputes, refund requests, cancellations, and complaints. To run it, we collect your account email, the details you give us so Karen can draft your document, and your payment status from Stripe. We do not store your card number, and we do not sell your personal information. This page explains exactly what we collect, why, and the choices you have.

This Privacy Policy explains how Karen AI ("Karen AI," "we," "us," or "our"), a product operated by The Pai Company, collects, uses, and protects personal information in connection with the website and service at karenfights.com (the "Service").

A note on what Karen AI is. Karen AI is a self-help tool that helps people draft consumer disputes, refund requests, cancellations, and complaints. It is not a law firm, it does not provide legal advice or legal representation, and it is not a substitute for a licensed attorney. We do not guarantee any particular outcome. This policy is about your privacy and your personal information. It is not legal advice.

1. Information We Collect

1.1 Information you give us

To create and use your account, you provide:

• Account email address. We use this to identify your account, sign you in, send service messages, and provide support.
• The details and problem you submit. When you ask Karen to help, you provide the facts of your situation: what happened, who you are dealing with, what you are asking for, and any other information you choose to type in so that Karen can draft your dispute, refund request, cancellation, or complaint.

You choose what to include in the details you submit. Please share only what is needed for the document you want to draft, and avoid including sensitive information you do not need to provide.

1.2 Payment information

Payments and subscriptions are handled by Stripe, our payment processor. When you subscribe, Stripe collects and processes your card details directly. We do not store, see, or have access to your full card number. From Stripe we receive and store your payment status, such as whether a payment succeeded, whether your subscription is active, renewing, or cancelled, and basic billing records we need to manage your account and provide refunds. Stripe processes your payment information under its own privacy policy.

1.3 Information collected automatically

Like most online services, our servers automatically record basic technical information when you use the Service. This typically includes your IP address, your browser type and user-agent string, the pages or actions you request, and the date and time of your request. This information is kept in standard server logs and is used to operate, secure, and troubleshoot the Service.

2. How and Why We Use Your Information

We use the information described above only for these purposes:

• To provide the Service. We use the details you submit to generate the drafts and documents you ask Karen to prepare.
• To manage your subscription. We use your email and your payment status from Stripe to set up your account, process your subscription, handle auto-renewals and cancellations, and provide refunds under our money-back guarantee.
• To support your account. We use your email and account information to respond to your questions, troubleshoot problems, and send you service messages such as billing notices and account updates.
• To operate, maintain, secure, and improve the Service, including detecting and preventing fraud, abuse, and technical problems.
• To comply with our legal obligations and enforce our terms.

We do not use the details you submit to provide legal advice, and we do not use them to make automated legal decisions about you.

3. Lawful Basis and Consent

Where the law requires a lawful basis to process personal information (for example, under the laws applicable to users in the United Kingdom, the European Economic Area, or other regions), we rely on the following:

• Performance of a contract: to provide the paid Service you have signed up for, including drafting your documents, running your subscription, and providing support.
• Your consent, for any optional communications you ask to receive. You can withdraw this consent at any time by contacting us or using the unsubscribe link in those emails.
• Our legitimate interests in operating, securing, and improving the Service, including keeping server logs to protect against fraud and abuse.
• Compliance with legal obligations, such as keeping the billing records we are required to retain.

4. We Do Not Sell Your Personal Information

We do not sell your personal information, and we do not rent or trade it. We also do not share it for cross-context behavioral advertising. We do not use the details you submit to Karen to train models for unrelated purposes or to sell to third parties. If any of this ever changes, we will update this policy and provide any choices the law requires before doing so.

5. How We Share Information

We share personal information only in these limited situations:

• Service providers (processors). We use trusted vendors to run the Service on our behalf. Your account email and the details you submit are stored in a managed PostgreSQL database hosted by DigitalOcean, our hosting and infrastructure provider. Your payments are processed by Stripe, which handles your card details and provides us with your payment status. These providers may access information only as needed to perform services for us and are required to protect it and not use it for their own purposes.
• Legal and safety reasons. We may disclose information if we believe in good faith that it is required to comply with a law, regulation, legal process, or enforceable governmental request, or to protect the rights, property, or safety of our users, the public, or us.
• Business transfers. If The Pai Company is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to this policy or a successor policy.

6. Storage and Security

We take reasonable measures to protect your information:

• Information you submit through the Service is transmitted over an encrypted connection (TLS).
• Your account email and the details you submit are stored in an access-controlled, managed PostgreSQL database hosted by DigitalOcean.
• Your card details are handled by Stripe and are never stored on our systems.
• We limit access to personal information to people who need it to do their work.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you and the relevant authorities as required by law.

7. How Long We Keep Your Information

We keep your account email and the details you submit for as long as your account is active and as needed to provide the Service. If you close your account or ask us to delete your information, we will delete or anonymize it once it is no longer needed, unless we are required to keep certain records to meet a legal obligation. We retain billing and transaction records for the period required by tax, accounting, and other applicable laws. Server logs are kept for a limited period for security and troubleshooting and are then deleted or anonymized in the ordinary course.

8. Your Privacy Rights

Depending on where you live, you may have rights over your personal information, including the right to:

• Access the personal information we hold about you;
• Correct information that is inaccurate or incomplete;
• Delete your information;
• Withdraw consent to optional communications at any time, including by using the unsubscribe link in our emails.

To make a request, contact us at privacy@karenfights.com. We will respond as required by applicable law. We may need to verify your identity before acting on a request, and we will not discriminate against you for exercising these rights. Some information, such as records we must keep for legal or billing reasons, may be retained even after a deletion request.

9. Children's Privacy

The Service is intended for adults. Consistent with our Terms of Service, you must meet the minimum age stated there to create an account, and the Service is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. International Users

Your information may be processed in a country other than the one where you live, including wherever our hosting and payment providers store and process data. Those countries may have data-protection laws that differ from your own. By using the Service, you understand that your information may be transferred to and processed in these locations.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this policy and, where appropriate, provide additional notice. We encourage you to review this page periodically.

12. How to Contact Us

If you have questions about this policy or your personal information, contact us at:

• Privacy matters: privacy@karenfights.com
• General support: support@karenfights.com
• Operator: The Pai Company

This policy is governed by the laws of the State of Delaware, United States.