How to Cancel Chegg in 2026
To cancel Chegg, sign in at chegg.com in a web browser, open My Account in the top-right corner, go to Orders, find your subscription, and select Cancel Subscription. Chegg pushes a pause offer first. Skip it, pick a reason, and confirm on the next screen with the orange Cancel Subscription button. You keep access until the end of your current billing period.
Short answer: Cancel on the Chegg website under My Account then Orders. If Apple's App Store or Google Play billed you, cancel through that store instead, because Chegg cannot stop a charge it never collected. Cancel at least a day before your renewal date so the next charge does not go through.
Last updated: June 2026.
Where is the Chegg cancel button really?
It is not on the front page and it is not one click. Chegg tucks cancellation inside your account. Sign in on a browser, open My Account at the top right, then click Orders. Your active subscription sits under a Subscriptions section there. That is where the cancel option lives.
Before it lets you leave, Chegg tries to keep you. When you start canceling, it offers to pause your subscription for up to six months instead. Pausing is not canceling. If you pick pause, you stay a customer and the billing comes back later. If you actually want out, decline the pause and keep clicking through to the real cancel button.
One more buried detail worth knowing. In September 2025 the FTC settled with Chegg for $7.5 million over its cancellation practices, alleging Chegg made it too hard to stop recurring charges under a law called ROSCA. Part of that settlement requires Chegg to give people a simpler way to cancel. So the flow may be cleaner than older guides describe, but the account-then-orders path is still the reliable one.
How do I cancel Chegg on the website?
Use a computer or phone browser. This takes a few minutes.
- Go to chegg.com and sign in with the email and password on the account being charged.
- Click My Account in the upper-right corner.
- Open the Orders tab and scroll to your Subscriptions.
- Select the subscription you want to stop and choose Cancel Subscription.
- Chegg offers to pause for up to six months. Decline the pause and choose Continue to keep canceling.
- Pick a reason from the "why are you canceling" prompt, then continue to the final screen.
- Select the orange Cancel Subscription button at the bottom to confirm. You are not done until you click this.
After you confirm, Chegg stops future charges. You keep access to the subscription for the rest of the billing period you already paid for. Watch for a confirmation on screen or by email. If you do not see one, you probably stopped at the pause step, so go back and finish.
What if Apple or Google billed me?
This is where people get charged again by accident. If you signed up for Chegg inside an iPhone or iPad app, Apple is billing you, not Chegg. If you signed up on an Android app, Google Play is billing you. Chegg cannot cancel those, and the Cancel Subscription button on the website may do nothing for a store-billed plan.
Deleting the Chegg app does not cancel anything. The charge keeps coming. You have to cancel where the money actually leaves.
- Apple / App Store: Open Settings on your iPhone or iPad, tap your name at the top, tap Subscriptions, choose Chegg, then tap Cancel Subscription. You can also do this in the App Store under your account picture.
- Google Play: Open the Google Play Store, tap your profile icon, go to Payments and subscriptions, then Subscriptions, pick Chegg, and tap Cancel subscription.
One catch: store-billed plans through Apple or Google usually cannot be paused, only canceled. The same end-of-period rule applies, so you keep access until the date the store shows. Confirm that date in the store, not on Chegg's site.
Do I keep access after I cancel, and what is the deadline?
Yes, you keep access. Chegg does not cut you off the moment you cancel. Your subscription stays active until the end of the current billing cycle, then it stops. Canceling only ends future billing.
The deadline that matters is your renewal date. Chegg does not prorate and generally does not refund the current cycle. So if your renewal is tomorrow and you cancel today, you avoid the next charge. If you cancel the day after it renews, you are usually stuck paying for that cycle with no refund. Cancel at least a day before the renewal date to be safe, and screenshot your confirmation.
Can I get a refund from Chegg?
Often no. Chegg's standard approach is that you keep access until your billing date but do not get money back for the unused part of a cycle. Policies vary and can change, so check Chegg's current terms and your own order history before you assume anything.
If you were charged after you canceled, billed for a renewal you never agreed to, or hit with a charge you cannot explain, that is a different fight. See our guide on what to do when a company will not refund you. If the charge is flat-out wrong or unauthorized, here is how to dispute a credit card charge with your bank.
How can Karen cancel Chegg for me?
If you would rather not sign in, dodge the six-month pause offer, and hunt for the orange button, hand it to Karen. Karen is built to work cancellations, chase surprise charges, and keep pushing on your behalf. Tell Karen which account and what to stop, and she works the cancellation and goes after any disputed charge. Karen cannot guarantee a result, but she does the chasing so you do not have to.
| Method | Effort for you | Best when | Outcome |
|---|---|---|---|
| Cancel yourself on chegg.com | A few minutes, web browser | Chegg billed you directly | Access ends at period close, no more charges |
| Cancel through Apple or Google Play | A few minutes, on your phone | You subscribed inside an app | The store controls the cancel and the timing |
| Put Karen on it | Almost none, you hand over the problem | You want it handled, or a charge disputed | Karen files and escalates on your behalf. Outcome is not guaranteed. |
For more walkthroughs, see the cancellation hub, or related guides like canceling Adobe and canceling Netflix.
Common questions
Can I cancel Chegg from the app? Only if the app takes you to your account. If Apple or Google billed you, the app's cancel path sends you to that store. Deleting the Chegg app does not cancel your subscription, and the charge keeps coming.
Do I lose access the moment I cancel? No. You keep your Chegg subscription until the end of the current billing period, then it stops. Canceling only ends future charges.
What is the deadline to avoid the next charge? Cancel before your renewal date, ideally at least a day ahead. Chegg does not prorate and usually does not refund the current cycle, so canceling after it renews often means paying for that period.
Will Chegg refund me if I cancel early? Usually not for the current cycle. Chegg typically lets you keep access to your billing date but does not refund unused time. Terms change, so confirm current policy on Chegg's site.
How do I know if Apple or Google is billing me? Check your Apple Subscriptions or Google Play Subscriptions list. If Chegg appears there, that store is charging you, and you must cancel there rather than on chegg.com.
Stop dodging pause offers and hunting for the orange button. Karen works to cancel the subscription, goes after any surprise renewal, and chases the confirmation so you do not have to. Put Karen on it.