How to Cancel Curology in 2026
To cancel Curology, log in at curology.com, open the account dropdown menu, go to the Payment page, scroll to the bottom, and click the small "I want to cancel" link. Then click through the exit survey until it is fully submitted. You are only cancelled once you get a confirmation email.
Short answer: Cancel Curology on the website, not the app. Account menu, Payment page, "I want to cancel" at the very bottom, then finish the survey. Do it at least 2 business days before your next shipment or you get charged for it.
Last updated: June 2026
Curology buries the cancel link. It is not on your profile and not under a big red button. It sits at the bottom of the Payment page, in small text, after a survey designed to keep you. Here is exactly where to click and the deadline that actually matters.
Where does Curology bill you from?
Curology charges your credit or debit card directly. It does not run through the Apple App Store or Google Play in most cases. That is good news: it means you cancel inside your Curology account, not in your phone's subscription settings. Curology charges the card on file a few days before each shipment, on your subscription cadence. So the charge lands before the box ships, which is why the deadline below matters.
If you signed up through some other bundle or a third party, check that billing source too. When the card statement shows a name that is not Curology, cancel where the charge actually originates. Terms change, so confirm your current billing source in your account before you rely on any of this.
How do I cancel Curology on the website?
Use a desktop browser if you can. The mobile app is glitchy for this, and the cancel link is easier to miss on a small screen.
- Go to curology.com and log in to your account.
- Open the dropdown menu in the top right corner (on mobile, the hamburger menu, the three lines).
- Select Payment Methods or the Payment page. It is not under Profile and not under your treatment plan.
- Scroll all the way to the bottom of the Payment page.
- Find and click the small link that says "I want to cancel." It is deliberately low-key.
- Work through the exit survey. Curology asks follow-up questions and may offer a cheaper plan or a pause. Keep clicking through every page until the cancellation is fully submitted.
- Watch for a cancellation confirmation email. No email means you are not cancelled. If it does not arrive within an hour, go back and check your account, then try again.
What is the deadline to avoid the next charge?
Cancel at least 2 business days before your next scheduled shipment. Curology's own terms say you must cancel at least two business days before the next shipment to avoid being charged for it. Miss that window and the card gets charged, and cancelling after a shipment has already been processed will not stop that shipment.
Business days do not count weekends or holidays. If your ship date is a Monday, "2 business days before" can mean the Wednesday or Thursday before, not the weekend. Give yourself a buffer. Cancel early rather than on the edge.
Should I pause instead of cancel?
Curology will offer a pause during the exit flow. A pause only postpones your next shipment. It does not cancel anything, and the charges come back when the pause ends. If you actually want out, do not stop at pause. Push through to the full cancellation and confirm you got the email.
Can I get a refund from Curology?
Curology has a satisfaction guarantee, but it is narrow. Per its terms, it covers first-time subscribers only, is limited to one refund per customer, and applies to your initial trial shipment (minus shipping and handling) plus your first full-sized shipment. To qualify you generally have to request it within 90 days, complete at least two provider check-ins in that window, and upload photos. Prescription products otherwise are not returnable.
If a charge hit after you tried to cancel, or you were billed for a shipment you never authorized, that is a different fight. Email the company first at hello@curology.com or support@curology.com and ask for a refund in writing. If they refuse and you believe the charge was wrong, you can look at disputing the credit card charge with your bank. Know the difference between a chargeback and a refund before you start, and see what to do when a company will not refund you.
How to cancel Curology: method comparison
| Method | Effort | Speed | Best for |
|---|---|---|---|
| Website (Payment page, "I want to cancel") | Low, but you sit through a survey | Immediate once you get the email | Most people. The reliable path. |
| Email (hello@curology.com or support@curology.com) | Low | Slow, allow a couple of business days | If the website flow will not submit or you want a paper trail |
| Pause in the exit flow | Low | Temporary only | A break, not a cancellation. Charges return. |
| Put Karen on it | You paste the details, Karen handles the rest | Karen files it fast | People who do not want to deal with the survey or the follow-up. Outcome is not guaranteed. |
Common questions
Where is the Curology cancel button?
Log in at curology.com, open the account dropdown menu, go to the Payment page, and scroll to the very bottom. The link reads "I want to cancel" in small text. Then complete the exit survey.
Do I get charged if I cancel late?
Yes. You must cancel at least 2 business days before your next shipment. Cancel after that, or after a shipment has already processed, and you are charged for it, and cancelling will not stop a shipment already in motion.
Is Curology billed through the App Store or Google Play?
Generally no. Curology charges your card directly, so you cancel inside your Curology account, not in your phone's subscription settings. Check your card statement to confirm where the charge comes from.
How do I know my Curology cancellation actually worked?
You get a cancellation confirmation email. If you do not receive one, your subscription is not cancelled. Log back in, check your account, and email hello@curology.com to confirm.
Can I cancel Curology by email?
Yes. Email hello@curology.com or support@curology.com and ask them to cancel your account. Responses can be slow, so do it well before your ship date and keep the reply as proof.
Curology hides the cancel link at the bottom of a survey and starts the clock 2 business days before your ship date. Karen finds the button, clicks through the retention traps, and chases the confirmation so you do not eat another box.
Put Karen on it.