How to Cancel Equinox in 2026

To cancel an Equinox club membership, send written notice to your home club, either by emailing Cancellations@Equinox.com or telling a club manager in person, and keep the confirmation. Notice periods vary by state (often 30 to 45 days) and a first-year commitment may apply, so send your notice early to avoid getting billed for another month.

Short answer: There is no one-click cancel button for a gym membership. Email Cancellations@Equinox.com or cancel in club, in writing, and get it confirmed. If you have the Equinox+ app instead of a gym membership, cancel it where you bought it (Equinox.com, the Apple App Store, or Google Play).

Last updated: June 2026

Where is the Equinox cancel button really?

Here is the part Equinox does not put in bold: for a physical club membership, there is no self-serve cancel button that ends everything in one tap. Equinox says you can cancel in club with a club manager, by mail as described in your Membership Agreement, by email at Cancellations@Equinox.com, or by logging into your account at Equinox.com. In practice, the reliable route is written notice to your home club, because that gives you a dated paper trail.

The gotcha most people miss: this is different from the Equinox+ app. If you only pay for the streaming and workout app, and you signed up through the Apple App Store or Google Play, Equinox cannot cancel that for you. You have to cancel it in your app store. More on that below.

How to cancel an Equinox club membership

1. Find your home club and member number. Your home club is the location on your membership. Have your full name, member number, and the email on the account ready.
2. Put it in writing. Email Cancellations@Equinox.com. State clearly that you are cancelling, and include your name, member number, home club, and the date. A phone call alone leaves no record, so send the email even if you also call.
3. Or cancel in person. Go to your home club and ask a club manager (not just the front desk) to process the cancellation. Ask for a copy of the signed form and the manager's name.
4. Send it early. Notice periods vary by state and are commonly around 30 to 45 days. Because of that window, you will likely be billed once more after you send notice. Send it as far ahead of your next billing date as you can.
5. Check for a first-year commitment. Many Equinox memberships have a 12-month initial term. If you are still inside it, you may owe the remaining dues unless you qualify for an exception (commonly a move far from any Equinox club, or a documented medical reason). Read your Membership Agreement for the exact terms.
6. Demand written confirmation. Ask for a cancellation confirmation and your final billing date in writing. If nothing arrives within about 48 hours, follow up. No confirmation means it is not done.

How to cancel the Equinox+ app

1. Bought through Apple: open iPhone Settings, tap your name, tap Subscriptions, select Equinox+, and tap Cancel Subscription. Equinox cannot cancel an Apple-billed subscription for you.
2. Bought through Google Play: open the Play Store app, tap your profile, tap Payments & subscriptions, then Subscriptions, select Equinox+, and cancel.
3. Bought directly at Equinox.com: log into your account and cancel there, or contact Concierge@Equinox.com if you cannot find the option.

Not sure which one you have? Check your bank statement. A charge from "Apple.com/Bill" or "Google" means the app store controls it, not Equinox.

Do you keep access after you cancel?

Yes. With a paid membership, you generally keep access through the end of the period you already paid for. Equinox does not typically refund partial months or unused time, so there is no benefit to cancelling mid-cycle beyond stopping the next charge. Time your cancellation so your notice lands before the next billing date.

What about the retention call?

Expect some friction. Equinox may suggest freezing your membership instead of cancelling, which pauses billing for a set period but does not end the membership. If you actually want out, say so plainly and ask them to process the cancellation, not a freeze. Freezing is fine if you are only leaving for a while, but do not let it stand in for a real cancellation.

Cancelled and still getting charged?

If you cancelled in writing, have confirmation, and Equinox bills you again anyway, that is a billing dispute. Start with the paper trail: your dated email or signed form and any confirmation. If they will not fix it, you can escalate to your bank. See our guides on how to dispute a credit card charge and what to do when a company will not refund you. A written cancellation record is what makes a dispute stick.

Cancel Equinox: your options compared

Common questions

Can I cancel Equinox online?

You can log into your account at Equinox.com to start a cancellation, but for a club membership many members find email to Cancellations@Equinox.com or an in-club request is more reliable. Whichever you use, get written confirmation.

How much notice does Equinox need to cancel?

Notice periods vary by state and are commonly around 30 to 45 days. That usually means one more billing cycle after you send notice. Confirm the exact period in your Membership Agreement and send your notice early.

Can I cancel Equinox in the first year?

Many memberships have a 12-month initial term. Inside it, you may owe the remaining dues unless you qualify for an exception such as moving far from any Equinox club or a documented medical reason. Check your agreement for the specific terms.

I pay for the Equinox+ app, not the gym. How do I cancel?

Cancel it where you bought it. Apple-billed subscriptions cancel in iPhone Settings under Subscriptions, Google Play subscriptions cancel in the Play Store, and direct Equinox.com purchases cancel in your account. Equinox cannot cancel an app-store subscription for you.

Will Equinox refund me for unused time?

Equinox generally does not refund partial months or unused time. You typically keep access through the end of the period you already paid for. Terms change, so verify current terms before you cancel.