How to Cancel Malwarebytes in 2026

To cancel Malwarebytes, sign in at my.malwarebytes.com, open the Subscriptions tab, click Manage (or the three dots) next to your plan, and choose "Turn off auto-renewal." If you subscribed through the Apple App Store or Google Play, you cancel in that store instead, not on the Malwarebytes site.

Short answer: Malwarebytes has no "delete account and stop billing" button. You stop the charge by turning off auto-renewal, and you do it wherever the payment actually runs. Direct purchase means the Malwarebytes site. Phone-store purchase means Apple or Google.

Last updated: June 2026. Terms change, so confirm the current steps on the official Malwarebytes help pages before you rely on them.

Where is the cancel button in Malwarebytes?

There isn't one labeled "Cancel." Malwarebytes frames it as turning off auto-renewal. The setting lives under the Subscriptions tab inside your online account, not inside the app you installed on your computer. That trips people up. Opening the desktop app and hunting through its menus gets you nowhere. The billing controls are on the web.

The other buried detail: your cancel button might not even be on the Malwarebytes site. If you bought Malwarebytes through your iPhone or an Android phone, Apple or Google is charging your card, and only they can stop it. More on that below.

How to cancel Malwarebytes bought directly (website)

Use this if you bought Malwarebytes from malwarebytes.com or through a purchase email, on a Windows PC or Mac.

1. Go to my.malwarebytes.com and sign in with the email you used to buy.
2. Open the Subscriptions tab on the dashboard.
3. Find your active subscription. Click the Manage button, or the three dots next to the plan.
4. Select Turn off auto-renewal.
5. Work through any "are you sure" and retention screens. Pick a cancellation reason if it asks, then confirm.
6. Watch for the confirmation email. If it doesn't arrive, the cancellation may not have gone through. Repeat the steps.

There's a second path. Malwarebytes renewal reminder emails include a link to your payment page. Open that link, click Turn auto-renewal off in the pop-up, choose a reason, and click Send. Same result, same confirmation email.

How to cancel Malwarebytes on iPhone (App Store billing)

If you subscribed through the App Store, Apple runs the billing. Turning off auto-renewal on the Malwarebytes site does nothing here. Cancel through Apple.

1. Open the Settings app on your iPhone. Not the Malwarebytes app.
2. Tap your name at the top (your Apple ID).
3. Tap Subscriptions.
4. Tap Malwarebytes.
5. Tap Cancel Subscription and confirm.

No Malwarebytes entry in that list? Then Apple isn't billing you, and you bought it another way. Try the website steps.

How to cancel Malwarebytes on Android (Google Play billing)

If you subscribed through Google Play, Google runs the billing. Cancel there.

1. Open the Play Store app. Confirm you're signed into the Google account that pays for it.
2. Tap your profile picture in the top right.
3. Tap Payments & subscriptions, then Subscriptions.
4. Select Malwarebytes.
5. Tap Cancel subscription and confirm.

Do I keep protection until the end of the period?

Yes. Cancelling stops the next charge. It does not shut off your protection today. Malwarebytes stays active and valid through the end of the billing period you already paid for. So cancel the day you decide, not the day before renewal. You lose nothing by cancelling early, and you dodge the risk of forgetting.

Can I get a refund from Malwarebytes?

Malwarebytes advertises a 60-day money-back guarantee, but read the fine print. Its own policy limits the guarantee to new, first-time consumer purchases bought directly from Malwarebytes, and it states the guarantee does not apply to renewal subscriptions. So a first purchase within the last 60 days is the clear case. An auto-renewal charge is not covered by that guarantee, going by the published terms.

Turning off auto-renewal alone does not trigger a refund. If you're within the guarantee window on a first purchase, you have to request it: cancel auto-renewal first, then contact Malwarebytes support and open a ticket asking for the refund under the guarantee.

If you bought through the App Store or Google Play, the Malwarebytes guarantee doesn't apply. You request those refunds from Apple or Google under their own policies. Verify the current guarantee terms before you count on a specific window or amount, because policies change.

If a renewal already hit your card, the guarantee likely won't cover it. You can still ask Malwarebytes support for a refund as a courtesy, but they don't have to say yes. If they refuse and the charge is recent, that's when you look at disputing the credit card charge with your bank. Cancel first so the charge doesn't repeat, then dispute.

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Common questions

Does deleting the Malwarebytes app cancel my subscription?

No. Uninstalling the app removes the software but leaves the billing running. You still get charged at renewal. You have to turn off auto-renewal in your account or the relevant app store.

Why can't I find my subscription on the Malwarebytes website?

Because the charge isn't running through Malwarebytes. If you subscribed on an iPhone or Android phone, the subscription lives in your Apple or Google account, and that's the only place you can cancel it.

Will I be charged after I turn off auto-renewal?

You shouldn't be, as long as you cancel before the renewal date. Cancelling stops the next charge and keeps your protection until the current period ends. Save the confirmation email as proof in case a charge slips through.

How do I get a refund if Malwarebytes already renewed?

The 60-day guarantee is aimed at new, first-time direct purchases, and Malwarebytes says it does not apply to renewal subscriptions. For an auto-renewal charge, cancel auto-renewal so it doesn't repeat, then contact Malwarebytes support and ask for a refund anyway. They may grant one as a courtesy, but it isn't guaranteed. If you bought through the App Store or Google Play, request the refund from Apple or Google under their policies. If support refuses and the charge was recent, look at what to do when a company won't refund you.