How to Cancel a Peloton Membership in 2026 (App vs All-Access)
To cancel a Peloton membership, first figure out which plan you have, then cancel it where it bills from. An App Membership cancels in the place you signed up: the Apple App Store, Google Play, or your account at onepeloton.com. An All-Access Membership (the one tied to a Bike, Tread, or Row) cancels in your Peloton account at onepeloton.com/mymembership, or by calling Peloton at 1-866-679-9129.
Short answer: Match the cancel path to the plan. App plan bought through Apple or Google must be cancelled in that app store. All-Access cancels in your Peloton account online. Cancel before your renewal date, because Peloton does not refund the unused part of a billing cycle.
Last updated: June 2026.
Which Peloton membership do you have?
This is the whole game. Cancelling the wrong way is the number one reason people keep getting charged.
- App Membership (App One or App+): A standalone subscription for the Peloton app on your phone, tablet, or TV. No Peloton hardware required. You may have signed up through the Apple App Store, Google Play, or directly on peloton.com.
- All-Access Membership: The membership attached to a Peloton Bike, Bike+, Tread, or Row. It unlocks classes on the equipment and covers everyone in your household. This one is billed directly by Peloton.
Not sure which one is charging you? Check the merchant name on your bank or card statement. A charge from "Apple" or "Google" means the App Store is billing you, and you have to cancel there. A charge from "Peloton" means you cancel in your Peloton account.
How do I cancel a Peloton App Membership?
Cancel it in the same place you signed up. If Apple or Google is the one charging you, Peloton cannot stop the charge for you, and cancelling on Peloton's website will not work.
If you subscribed through the Apple App Store (iPhone or iPad)
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Tap Peloton.
- Tap Cancel Subscription and confirm.
If you subscribed through Google Play (Android)
- Open the Google Play Store app.
- Tap your profile icon in the top right.
- Tap Payments & subscriptions, then Subscriptions.
- Tap Peloton, then tap Cancel subscription and confirm.
If you subscribed directly on peloton.com
- Go to onepeloton.com and sign in.
- Click your profile icon, then open Membership (or go straight to onepeloton.com/mymembership).
- Select your App Membership and choose Cancel (it may appear as Change membership).
- Follow the prompts to confirm.
After you cancel, the status should flip from "Renews on" to "Expires on" with an end date. If it still says it renews, the cancellation did not go through.
How do I cancel a Peloton All-Access Membership?
The All-Access Membership is billed by Peloton, so you cancel it in your Peloton account.
- Go to onepeloton.com/mymembership and sign in with your Peloton email and password.
- Click your profile icon in the top right, then open Membership or Account settings.
- Find your All-Access Membership and select Cancel Membership.
- Follow every prompt to the end. You will get a confirmation email from Peloton. If no email arrives, it did not cancel.
Prefer to do it by phone, or the online flow is hiding the cancel button? Call Peloton Member Support at 1-866-679-9129 and ask them to cancel. Get the agent's name and a confirmation number.
One thing to know: cancelling All-Access does not end any device financing you signed for the Bike or Tread. Those are separate payments. Verify your current terms in your Peloton account, because plans and policies change.
What is the billing-date cutoff?
Peloton memberships auto-renew until you cancel. You can cancel anytime, but the timing decides whether you eat another month.
- Cancel before your renewal date to avoid the next charge.
- Your access stays on until the end of the period you already paid for. You do not lose classes the second you cancel.
- Peloton does not give prorated refunds for the unused part of a billing cycle. Cancel the day after you renew and you still pay for that full month or year. (New York and Canada residents may have extra statutory rights. Check your account terms.)
The fix: find your next billing date in your account or app store first, then cancel a day or two ahead of it.
What if Peloton already charged me after I cancelled?
If you were billed after a confirmed cancellation, or charged for a free trial you cancelled in time, you have options. Start by emailing Peloton support with your cancellation confirmation and asking for a refund of the wrong charge. If they stall, you can dispute the charge with your bank or card issuer. Under the Fair Credit Billing Act, you generally have 60 days from when the charge appears on your statement to dispute a billing error in writing, and your liability for a truly unauthorized charge is capped at $50. (Illustrative example. Results vary and are not guaranteed.) See the guide to disputing a credit card charge for how that process works, and what to do if you forgot to cancel in time.
How can Karen cancel Peloton for you?
If you would rather not dig through app store menus, retention screens, and support hold music, hand it to Karen. You tell Karen which plan you have and what is being charged. Karen figures out the right cancel path, sends the cancellation, and if Peloton already overcharged you, opens the refund or dispute and keeps pushing.
Cancelling Peloton yourself vs. putting Karen on it
| Method | Effort | Best for | Outcome |
|---|---|---|---|
| App Store / Google Play | 5 minutes | App plans billed by Apple or Google | Stops renewal at end of cycle |
| Peloton account online | 10 minutes | All-Access and peloton.com App plans | Stops renewal, confirmation email |
| Phone: 1-866-679-9129 | Hold time varies | When the online cancel button is buried | Agent cancels, get a reference number |
| Put Karen on it | You hand off, Karen works it | Wrong charges, the runaround, or no time | Karen files the cancellation and any refund or dispute and escalates. Outcome is not guaranteed. |
Common questions
Can I cancel my Peloton App Membership on peloton.com if I signed up through Apple?
No. If Apple is billing you, you must cancel in the iPhone or iPad Settings under your name then Subscriptions. Cancelling on Peloton's website will not stop an Apple charge.
Does cancelling Peloton give me a refund for the rest of the month?
Usually not. Peloton does not give prorated refunds for the unused part of a billing cycle. Your access runs to the end of the period you paid for. New York and Canada residents may have additional rights.
What happens to my Bike or Tread if I cancel All-Access?
You keep the equipment, but you lose the on-demand and live classes that the All-Access Membership unlocks. Any device financing is a separate payment and does not end when you cancel the membership.
How do I confirm my Peloton cancellation actually went through?
Look for a confirmation email from Peloton, and check that your account or app store status changed from "Renews on" to "Expires on" with an end date. If it still says it renews, it did not cancel.
Peloton charged me after I cancelled. What can I do?
Email Peloton with your cancellation confirmation and ask for a refund. If they refuse, you can dispute the charge with your card issuer, generally within 60 days of it appearing on your statement under the Fair Credit Billing Act.
Wrong plan, hidden cancel button, or a charge that should not have hit? Karen finds the right path, cancels it, and chases any refund you may be owed. Put Karen on it.