How to Cancel Verizon in 2026

To cancel Verizon mobile, sign into My Verizon, open Chat with us, type "Cancel" in the Ask a question box, and finish the disconnect with a live agent. Or call Verizon at 1-800-922-0204. There is no one-click cancel button, and your line stays active through the last day of your current billing cycle.

Short answer: Verizon makes you talk to an agent (chat or phone) to close a line. Service does not stop the day you cancel. It ends on your billing-cycle date, and any unpaid device-payment balance and lost promo credits land on your final bill.

Last updated: June 2026. Verizon changes its menus and terms often. Confirm the current steps and fees on Verizon's own support pages before you act.

Where is the Verizon cancel button?

There isn't one. Verizon does not let you fully cancel a wireless line on its own from the website or the My Verizon app. You start the request in chat, then a live agent (often called Loyalty or retention) has to confirm the disconnect. That routing is deliberate. It gives Verizon a chance to pitch you a discount before you leave.

Good news on billing: Verizon bills you directly. There is no Apple App Store or Google Play subscription to unwind, so you won't hit the classic app-store gotcha where you cancel the wrong place. Everything runs through your Verizon account.

How to cancel Verizon mobile, step by step

1. Pay off (or plan for) any device payment balance first. Verizon requires the phone to be paid off before it disconnects the associated line, and any remaining balance is billed in full on your final statement.
2. Sign into My Verizon on the web or in the app.
3. Open Chat with us.
4. Type "Cancel" into the Ask a question box.
5. Follow the prompts to disconnect a line, then choose to chat with a live agent to confirm. You cannot finish without the agent.
6. Prefer the phone? Call Customer Service at 1-800-922-0204 (8AM-7PM Mon-Sat, 8AM-5PM Sun). Some people report the direct disconnect/Loyalty line at 1-800-392-0717 is faster. Verify any number on Verizon's site before you dial.
7. Have your Account Owner name, mobile number, and Account PIN (or the last 4 of the Account Owner's SSN) ready. Without these, the agent won't process the request.
8. Get the disconnect date in writing (screenshot the chat, note the agent name) and check your final bill in My Verizon after it closes.

When does Verizon service actually stop?

Not the day you ask. Verizon cancellation takes effect on the last day of the billing period in which you cancel. You pay for the full month either way, and Verizon does not prorate. So cancel toward the end of your cycle to use the time you already paid for. Cancel on day two and you still pay for the whole month with nothing back.

You can also change your mind: Verizon lets you cancel a pending disconnection request up until the day before the disconnection date.

Keeping your number? Port it out instead

If you want to keep your phone number, do not cancel first. Sign up with the new carrier and give them your Verizon number and a transfer PIN (you generate the PIN in My Verizon). The new carrier pulls the number over and your Verizon line closes automatically once the port completes. Cancel the line yourself first and you can lose the number.

How to cancel Verizon Fios (home internet or TV)

1. Call 1-800-VERIZON (800-837-4966), Mon-Fri 8AM-7PM ET or Sat 8AM-5PM ET. Or sign into My Verizon, open Account Settings & profile, select the Disconnect link, start a chat, type "disconnect," choose Disconnect Fios home service, and ask to chat with a representative.
2. If you're still under contract, you may owe an early termination fee (Verizon lists a max around $350, decreasing about $15 per month as the term runs down). Confirm your exact figure.
3. Return rented equipment (router, set-top boxes) within 30 days of disconnecting to avoid an unreturned-equipment charge. Keep the return receipt.
4. Any credit balance can take up to 60 days to come back, so watch for it.

What to watch on the final bill

Three things bite people. One, the remaining device payment balance is charged in full. Two, device promo and BOGO credits stop, so if you were getting a monthly credit toward a "free" phone, the rest of that value can be charged back. Three, usage, taxes, and surcharges accrue through your termination date. Read the final statement line by line.

How Verizon cancellation methods compare

What if Verizon keeps charging after you cancel?

It happens: a "confirmed" disconnect that never processed, a surprise charge after your final bill, a device credit clawed back that shouldn't have been. First, get Verizon's cancellation confirmation and dispute the charge with them in writing. If they won't fix it and you paid by card, you can escalate to your bank. Start with our guide on how to dispute a credit card charge, and if Verizon flat-out refuses to refund, see what to do when a company won't refund you.

Canceling other subscriptions too? We have step-by-steps for canceling T-Mobile, canceling AT&T, and canceling Spotify, plus the full cancel-anything hub.

Common questions

Can I cancel Verizon online without calling?

You can start it in My Verizon chat, but you cannot fully cancel a wireless line without a live agent confirming the disconnect. There is no self-service cancel button. For Fios, you can also use the Disconnect chat flow, but it still routes to a representative.

Will Verizon refund the rest of my month if I cancel early?

No. Verizon does not prorate. Your cancellation takes effect on the last day of the billing cycle and you pay for the full month, so cancel near the end of your cycle to use the time you paid for.

Do I have to pay off my phone to cancel?

Yes. Verizon requires any device payment balance to be settled before it disconnects the line, and any remaining balance is charged in full on your final bill. Related device-promo credits also stop.

How do I cancel Verizon but keep my phone number?

Don't cancel first. Start service with your new carrier and give them your Verizon number plus a transfer PIN from My Verizon. The new carrier ports the number and your Verizon line closes automatically once it completes.

Is there an early termination fee?

Most current mobile plans have no contract, so no ETF, but you still owe any device balance. Fios contracts can carry an early termination fee (Verizon lists a max around $350 that decreases over the term). Confirm your specific account terms with Verizon.