How to Cancel Wix in 2026
To cancel Wix, open your Wix account, go to Premium Subscriptions, click the More Actions (three dots) icon next to your plan, choose Cancel Plan, then click Cancel Now. That stops the next renewal. It does not delete your site, and it does not touch your domain, business email, or app subscriptions.
Short answer: Cancel under Premium Subscriptions in your Wix account. Access runs to the end of your paid period. A full refund only happens if you are inside the 14-day money-back window on a first-time site plan. Renewals, upgrades, and domains do not get that window.
Last updated: June 2026
Where is the Wix cancel button, really?
It is buried one layer down. There is no "Cancel" link on your dashboard. You have to open the account-level Premium Subscriptions page, find the plan, and click the small More Actions icon (three dots) beside it. The actual "Cancel Plan" option only appears inside that menu. People miss it because they look on the site editor or the site dashboard. It lives in your account settings, not the editor.
One more thing worth saying plainly: "Cancel Plan" here really means "turn off auto-renewal." Outside the 14-day window, clicking it does not end your plan today. It just stops the charge that would have hit at your renewal date.
How do I cancel a Wix Premium or Studio plan? (step by step)
- Log in to your Wix account on the web at wix.com. Use the account the plan is billed under.
- Go to Premium Subscriptions (also shown as Subscriptions in your account settings).
- Find the plan you want to stop. Wix lists each subscription separately.
- Click the More Actions icon (the three dots) next to that plan.
- Click Cancel Plan.
- Wix may ask why you are leaving and may offer to keep you. Answer or skip, then click Cancel Now to confirm.
- Check your email for a cancellation confirmation. Save it. If it does not arrive, the cancellation may not have gone through.
Do I keep access after I cancel Wix?
Yes, in most cases. If you cancel after the 14-day window, auto-renewal turns off and your plan stays active until the current period ends. After that date, your site reverts to the free Wix plan: your address changes to a siteprefix.wixsite.com URL and Wix ads reappear. Your content is not deleted. If you cancel inside the 14-day money-back window on a first-time purchase, the plan ends immediately instead.
What is the deadline to avoid the next charge?
Cancel before your renewal date. Wix bills in advance, so once the renewal date passes, you have paid for the next term and, outside the 14-day rule, that money is generally not refunded. Check the renewal date on the Premium Subscriptions page and cancel with a few days of buffer. Screenshots and the confirmation email are your proof.
Does Wix bill through the App Store or Google Play?
Wix subscriptions are billed directly by Wix through your Wix account, and you cancel them on the Premium Subscriptions page described above. If you started a plan inside the Wix mobile app, it still routes to that same account page, not to your phone's app-store subscription list. That said, billing setups change, so if your Wix charge shows up on your Apple or Google receipt instead of a Wix receipt, you may need to cancel through Settings, Apple Account, Subscriptions on iPhone, or Google Play, Payments and subscriptions on Android. Check where the charge actually comes from before you assume. Cancelling in the wrong place does nothing to the real subscription.
How do I get a refund from Wix?
Wix gives a 14-day money-back guarantee on new Premium or Studio site plans. If you cancel within 14 days of a first-time purchase, the plan ends immediately and you get a full refund to your original payment method. The catch: this does not cover renewals, upgrades, or domains. Domains have no money-back window at all.
Refund timing is not instant. It can take a few weeks to land back on your card, and your bank adds its own settlement time on top. If you cancel very soon after the charge, it may drop off before it settles rather than showing as a separate refund. Verify current terms on Wix's refund page, because policies change. If you believe you are owed a refund outside the standard window, you can contact Wix support and ask for a case-by-case review. For the full playbook on chasing money back, see our guide on what to do when a company will not refund you.
What else should I cancel separately?
This is the trap. Cancelling your site plan does not cancel your domain, your business email (Google Workspace via Wix), or any app subscriptions in your account. Each is its own line item on the Premium Subscriptions page and each needs its own Cancel Plan click. People cancel the site plan, think they are done, and then get charged for the domain renewal months later. Go down the list and cancel every subscription you actually want to stop.
Cancelling Wix: your options compared
| Method | What you do | Effort | Outcome |
|---|---|---|---|
| Cancel yourself in-account | Premium Subscriptions, More Actions, Cancel Plan, Cancel Now, for each subscription | Low, but easy to miss the domain and email | Renewal stops; access runs to period end (or immediate refund if inside 14-day window) |
| Turn off auto-renewal only | Same menu; leaves the current period running | Low | No future charge; keep the plan until it expires |
| Request a refund from support | Cancel, then contact Wix and cite the 14-day guarantee or special circumstances | Medium; may involve back-and-forth | Refund possible if eligible; not promised outside policy |
| Dispute the charge with your bank | File a chargeback after cancelling if a charge is wrong | Medium; a last resort | Bank decides; can affect your Wix account |
| Put Karen on it | Tell Karen the company and plan; Karen drafts and sends the cancellation and refund requests for you | Lowest; you hand it off | Karen pushes on your behalf. Outcome is not guaranteed. |
Common questions
Does cancelling Wix delete my site?
No. Your content stays. After the paid period ends the site reverts to the free Wix plan, so your address changes to a wixsite.com URL and Wix ads reappear. You can turn auto-renewal back on before it expires if you change your mind.
Will I get a refund when I cancel Wix?
Only if you are inside the 14-day money-back window on a first-time site plan purchase, in which case the refund is full and the plan ends immediately. Renewals, upgrades, and domains are not covered. Confirm current terms on Wix's refund page.
Why is Wix still charging me after I cancelled?
Usually because you cancelled the site plan but left the domain, business email, or an app subscription active. Those are separate line items on the Premium Subscriptions page. If a charge is genuinely wrong after you cancelled, you can look at disputing the credit card charge.
Do I cancel Wix in the app or on the website?
Cancel through Premium Subscriptions in your Wix account on the web. Wix bills you directly, so that account page is the source of truth. Only use Apple or Google settings if your receipt clearly shows the charge came through an app store.
What is the difference between cancelling and turning off auto-renewal?
On Wix they are effectively the same button. "Cancel Plan" turns off auto-renewal. Outside the 14-day window it does not end your plan today; it stops the next charge and lets the current period run out.
Cancelling Wix means digging through Premium Subscriptions, catching the domain and email you forgot, and watching the refund clock. Karen does the digging and the asking for you.