How to Cancel Boost Mobile in 2026
To cancel Boost Mobile, call Customer Care at 833-502-6678 and ask them to cancel your line. Boost has no self-service cancel button in the My Boost app or on boostmobile.com, so the phone call is the real path. Before you call, turn off AutoPay so the next billing cycle does not charge you while the cancellation is still processing.
Short answer: Boost Mobile is prepaid. Turn off AutoPay in your account, then call 833-502-6678 to cancel the line. You keep service until the end of the period you already paid for, and unused prepaid balance expires. If you are financing a phone, you cannot just walk away.
Last updated: June 2026
Where is the Boost Mobile cancel button?
There isn't one. This is the part that wastes people's afternoon. You can log into My Boost, poke through Settings, Billing, and Account, and there is no "cancel service" link anywhere. Boost routes all line cancellations through Customer Care by phone. The app is for paying, changing plans, and managing AutoPay, not for closing the line.
So two things actually matter before you call: kill AutoPay, and know your account PIN.
How do I cancel Boost Mobile step by step?
- Turn off AutoPay first. Open the My Boost app or log in at boostmobile.com. Go to the Payment or Billing section, find AutoPay, and switch it off. Do this at least three days before your next recurring charge date. Boost's own guidance says update or discontinue AutoPay ahead of the scheduled charge, so leaving it on until the last minute is how the next month sneaks through.
- Find your 4-digit account PIN. Customer Care verifies you with a security PIN, which is not your app password. If you don't know it, set or change it in the My Boost app under Settings, then Security, then Change PIN, before you call.
- Note your account balance and plan date. Boost is prepaid, so you have already paid for the current period. Write down when that period ends. Any unused balance simply expires when the account deactivates, so there is no refund to chase for prepaid airtime.
- Call Customer Care at 833-502-6678. Hours are roughly Mon to Fri 4am to 8pm PT and Sat to Sun 4am to 7pm PT. From a Boost line you can also dial 611. Say clearly: "I want to cancel my line." Do not let it drift into a plan-change conversation.
- Expect a retention pitch. The rep may offer a cheaper plan, a discount, or a free month to keep you. You do not have to accept anything. Repeat that you want the line cancelled and ask them to confirm the effective date.
- Get confirmation. Ask for the cancellation date and a confirmation number or email. Screenshot it. This is your proof if a charge shows up later.
Do I keep service until the end of the billing period?
Yes. Because Boost is prepaid, cancelling stops the next renewal but you keep service through the period you already paid for. You will not be charged for the next cycle once AutoPay is off and the line is cancelled. Prepaid balance does not roll over or refund, so use it or lose it.
One warning on "pay now, pay later" and device financing accounts. If you took a phone on a financing or lease deal, cancelling the line does not erase what you owe on the device. You can only walk away cleanly if you are not financing hardware. Ask the rep directly whether any device balance survives cancellation.
What about keeping my phone number?
If you are switching carriers and want to keep your number, do not cancel Boost first. Start the port with your new carrier and give them your Boost account number and PIN. Once the number transfers out, the Boost line closes automatically. If you cancel first, the number goes into a hold and can be released to the carrier pool, and you may lose it for good.
Is billing through Apple or Google Play?
Boost Mobile service is billed by Boost directly, through the card or AutoPay on your account, not through the Apple App Store or Google Play. So the App Store "cancel subscription" trick does not apply to your Boost line. The one exception is any add-on you bought through a third-party app store, which you would cancel in that store's subscription settings. Terms change, so confirm your specific plan and any add-ons before you assume where the charge originates.
How to cancel Boost Mobile: methods compared
| Method | What you do | Speed / friction |
|---|---|---|
| Call Customer Care | Dial 833-502-6678, verify with PIN, ask to cancel the line | Direct, but expect hold time and a retention pitch |
| Turn off AutoPay + let it lapse | Disable AutoPay, stop paying, service ends after the paid period | Simple, but not a formal cancellation and the account lingers deactivated |
| Port your number out | Start the transfer at your new carrier; Boost line closes on its own | Best if you are keeping the number and switching |
| Put Karen on it | Karen contacts Boost on your behalf and pushes the cancellation and any refund request | Hands-off. Outcome is not guaranteed; terms are set by Boost |
What if Boost charges me after I cancel?
It happens, usually because AutoPay was still on or the cancellation date landed after a renewal. First, pull up your confirmation number and call Customer Care to ask for a reversal. If Boost will not refund a charge you believe is wrong, you can escalate. See our guide on what to do when a company won't refund you, and if the charge was on a card, you can dispute a credit card charge with your bank. Keep every screenshot and date.
Common questions
Below are the questions people ask most about ending Boost Mobile service. Verify current terms with Boost, because carriers change policies.
Cancelling Boost Mobile means a phone call, a retention pitch, and one AutoPay setting standing between you and a surprise charge. Karen makes the call and the cancellation request for you, chases any refund, and keeps the receipts. No guaranteed outcome, but no hold music for you either.
More cancellation walkthroughs: see all cancel guides, or jump to how to cancel T-Mobile, how to cancel Verizon, or how to cancel Consumer Cellular.