How to Cancel Max (formerly HBO Max) in 2026
To cancel Max (formerly HBO Max), sign in at HBOMax.com/subscription and choose "Cancel Your Subscription," then confirm. If your subscription is billed through Apple, Google Play, Amazon, Roku, or a cable or mobile provider, you cannot cancel inside Max. You have to cancel wherever the charge actually comes from.
Short answer: Cancel on the web at HBOMax.com/subscription with the "Cancel Your Subscription" link. If an app store or a bundle bills you, cancel there instead. You keep watching until the end of the billing period you already paid for. Cancel before your next billing date to skip the next charge.
Last updated: June 2026
Where is the cancel button in Max?
It is not buried inside the video app. Max moved the real cancel control to your account subscription page on the web. Open a browser, go to HBOMax.com/subscription, and sign in with the exact email you used to subscribe. The option reads "Cancel Your Subscription." Pick it and confirm.
Here is the detail most people miss. The cancel link only shows up if Max itself bills you. If you subscribed inside an app store or as part of a TV or phone bundle, Max shows you a message pointing you elsewhere. There is no cancel button to find, because Max is not the one charging your card.
Who bills you? Check this first
This is the step that saves you an hour. Before you do anything, find out who actually takes your money. Sign in at HBOMax.com/subscription and look at your subscription details, or check the charge on your bank or card statement. The billing party could be:
- Max directly. Cancel on the web, steps below. On your statement this can show up as HBO Max or a legacy "Warner Media" descriptor.
- Apple (App Store). Cancel in iPhone or iPad Settings.
- Google Play. Cancel in the Play Store app.
- Amazon (Prime Video Channels). Cancel in your Amazon channels.
- Roku, Samsung, or another device store.
- A cable, internet, or mobile bundle like DIRECTV, Spectrum, Xfinity, Optimum, Cox, Verizon, AT&T, or a streaming bundle. Cancel through that provider.
Cancelling in the wrong place does nothing. If Apple bills you and you dig around Max settings, you will not stop the charge. Terms and provider lists change, so confirm your billing source before you start.
How do I cancel Max on the website (billed by Max)?
- Open a web browser and go to HBOMax.com/subscription.
- Sign in with the email and password on the account.
- Find your subscription and choose "Cancel Your Subscription."
- Max may show a save offer or ask why you are leaving. Push through it to confirm.
- Confirm the cancellation and watch for a confirmation email. Keep that email.
Max does not currently offer a pause option. During cancellation it may pitch a retention discount to keep you. You do not have to take it. If you want out, keep clicking through to finish.
How do I cancel Max if Apple bills me?
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top.
- Tap "Subscriptions."
- Tap HBO Max (it may still be listed under the older name).
- Tap "Cancel Subscription" and confirm.
How do I cancel Max on Google Play or Amazon?
Google Play: Open the Play Store app, tap your profile icon, then "Payments & subscriptions," then "Subscriptions." Tap HBO Max and choose "Cancel subscription."
Amazon (Prime Video Channels): Go to Manage Your Prime Video Channels, find HBO Max, and select "Cancel Channel," then confirm.
Roku: Go to my.roku.com/subscriptions, find HBO Max under Active Subscriptions, choose "Manage subscription," and turn off auto-renew.
Do I keep access after I cancel?
Yes. Max says you can stream until your subscription expires at the end of your billing period. Cancelling does not cut you off that day. You already paid for the current cycle, so you keep it.
The deadline that matters: cancel before your next billing date. Max's own help page is blunt about it. "Cancel your subscription before your next billing date to avoid further charges." If your renewal is tomorrow and you cancel today, you are fine. If you cancel the day after it renews, that charge already went through, and Max generally does not refund a renewal after the fact.
What if I was charged after I cancelled?
First, confirm the cancellation actually landed in the right place. A charge after cancelling usually means you cancelled in Max but Apple or Google was the real biller, or the renewal hit before you finished. Check the confirmation email and the statement descriptor to see who charged you.
If you cancelled correctly and still got billed, contact the party that took the money (Max, Apple, Google, or Amazon) and ask for a reversal. If they stall, you can dispute the credit card charge with your bank. If a company keeps a payment it should not, our guide on what to do when a company will not refund you walks through the next moves. Outcomes are never guaranteed, and terms change, so verify your current subscription terms first.
Cancel Max: your options compared
| Method | Effort | Speed | Outcome |
|---|---|---|---|
| Cancel on the web (Max billing) | Low | Minutes | Stops auto-renewal; access to period end |
| Cancel in the app store (Apple / Google / Amazon) | Low | Minutes | Only works if that store bills you |
| Cancel through a bundle or TV provider | Medium | Varies | Depends on the provider's own process |
| Call or email support for a refund | High | Days | Refunds are at the company's discretion |
| Put Karen on it | Very low | Fast | Karen finds who bills you and works the cancel or refund request on your behalf. Outcome is not guaranteed. |
Common questions
Does cancelling Max stop it immediately?
No. Your subscription stays active until the end of the billing period you already paid for. You keep streaming until then, and it does not auto-renew after that.
Why can't I find a cancel button in the Max app?
Because Max may not be the one charging you. If Apple, Google, Amazon, Roku, or a TV or mobile bundle bills you, there is no cancel button inside Max. You cancel in that store or account.
Will I get a refund if I cancel Max?
Usually not for the current period. Max generally lets you keep access to the end of the cycle instead of refunding. If you were charged for a renewal after cancelling, contact the biller and ask, and dispute with your bank if needed. Refunds are not guaranteed.
Does Max let me pause instead of cancel?
Not currently. Max does not offer a pause option. Your choices are keep it or cancel. It may offer a retention discount during cancellation, which you can decline.
What's the deadline to avoid the next charge?
Cancel before your next billing date. Max states you must cancel before that date to avoid further charges. After a renewal posts, that charge has already gone through.
Not sure who's even billing you, or don't want to click through the save offers? Karen figures out where the charge comes from and works the cancellation for you.
Related: see all our cancel-a-subscription guides, or cancel a similar streaming service like Netflix or Hulu.